Refund Policy

At JJ Wardrobe, customer satisfaction is important to us. We aim to provide quality products that match the descriptions shown on our website.

No Refund on Change of Mind
We do not offer refunds for change of mind, dislike of design, or ordering the wrong size by mistake. Customers are advised to review product details carefully before placing an order.

Eligibility for Exchange or Refund Review
A product may only be considered for exchange or refund review if the item received is damaged, defective, incorrect, or incomplete.

Claim Time
Any issue must be reported within 3 days of delivery. Claims made after this period may not be accepted.

Condition of Item
To be eligible, the product must be unused, unwashed, unworn, and returned in original condition with tags, packaging, and proof of purchase.

Non-Refundable Items
We do not accept returns or refunds for worn items, washed items, products damaged after delivery, sale items, or minor color differences caused by screen settings.

Exchange Process
If your request is approved, we may offer an exchange for the same item, exchange for another item of equal value, store credit, or refund where applicable.

Shipping Charges
Delivery charges are non-refundable unless the issue was caused by our error.

Refund Processing
Where a refund is approved, it will be processed through the appropriate payment method or another agreed method within a reasonable business timeframe.

How to Request a Claim
To request an exchange or refund review, please contact us with your order number, clear pictures of the item, and a brief explanation of the issue.

Contact Us
Email: jjwardrobestore@gmail.com
Phone: 03263366631